Shipping policy

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the following business day.

Processing times may be extended during sales, holidays or periods of unusually high demand.

Shipping Time

Estimated delivery times are displayed during checkout or provided in the shipping confirmation email. Delivery estimates begin after the order has been dispatched and do not include processing time.

Delivery may occasionally be delayed by courier disruptions, customs procedures, adverse weather, public holidays or other circumstances outside our control.

Shipping Charges

Available delivery methods and their applicable charges are calculated and displayed at checkout before payment.

Order Tracking

When tracking is available, a tracking link or number will be sent to the email address used when placing the order. Tracking information may take a short time to become active after dispatch.

Delivery Information

Customers are responsible for providing a complete and accurate delivery address. Amentric cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete information.

If you notice an error in your address, contact us immediately at amentric@outlook.it. We cannot guarantee that an address can be changed after an order has entered processing.

Damaged or Missing Parcels

If your parcel arrives damaged, contains an incorrect item or does not arrive within the expected period, please contact us with your order number and any relevant photographs.

Our team will review the matter and work with the delivery provider to find an appropriate solution.